If you bought your product from CurtisMall (aka CurtisMall.net), please call
Steven A. Curtis at 888-368-5245 for help in resolving
any issues with your purchase. We are here to help in any way we can to
make sure you are completely satisfied with your product purchase from CurtisMall.
You can also email us at sales@curtismall.net
or write to us at:
CurtisMall
Mr. Steven A. Curtis
PO Box 5384
Vacaville, CA 95696
Phone: 888-368-5245
Fax: 877-725-5957
CurtisMall PAYMENT POLICY
What forms of payment to you accept?
CurtisMall accepts, bank wire transfer, direct deposit, cashier's check, money
order, Visa, Master Card, Discover Card, and American Express.
If you have any more questions - please give us a
call at 888-368-5245.
CurtisMall WARRANTY POLICY
Do you offer any warranty? Yes! Most manufacturers offer a 30-day factory defective parts warranty on each item from the date of delivery. (NOTE: That's only if the manufacturer/wholesaler
offers a defective merchandise warranty - many do). Warranty excludes damage
caused during shipping or damage caused by misuse, abuse, or failure to properly
maintain product. Some products come with Parts Warranties and/or Manufacturer
Limited Warranties. When you place your order - Any Parts warranty being
offered with your item - It will be stated in your item's description if a Parts
Warranty comes with your item. If there is nothing showing in your
description about a parts Warranty - then there is NO warranty included.
If there is any manufacturers limited warranty - it will be included in the
packaging with your product. However, those warranties are between you
& the manufacturer. If you have any more questions
- please give us a call at 888-368-5245.
*CurtisMall RETURN POLICY*
Can I return or trade-in my purchased item?
All sales are final. We do not accept returns, exchanges, or trade-ins.
What if my item has a manufacturer defect?
CurtisMall is not the manufacturer; therefore we are not responsible for factory
defects. We are willing to replace a defective item within 3 (three) days of
your receipt of the item (NOTE: That's only if the manufacturer/wholesaler
offers a defective merchandise warranty - many do). All Buyers are responsible
for carefully unpacking their purchased item and inspect it for any manufacturer
defects. Shipping damage is between you and the shipping company.
Contact them directly if there is shipping damage. Please Note:
We must be able to verify that it truly is a manufacturers defect and not mishandling
while unpacking product or misuse of product. Please immediately take
pictures of defect and email (preferable method) the pictures to us. This
must be completed within 3 (three) calendar days of receipt/delivery of your
product at the designated shipping destination stated on your original order.
If you have any more questions - please give us a
call at 888-368-5245.
What if I want a refund instead of a replacement due
to a manufacturer defect? If a refund is requested instead
of a replacement we will charge a 25% restocking fee plus you will have to pay
the return shipping charges.
We may accept replacement returns on MANUFACTURER
DEFECTS ONLY, within 3 (three) calendar days of the date your
product was delivered to the your order's designated shipping destination, provided
the item is in 100% new condition (NOTE: That's only if the
manufacturer/wholesaler offers a defective merchandise warranty - many do). All items must be returned in their original
packaging. You must include with your return all original equipment, components,
manuals, cables, documents, packaging, and accessories. You will be charged
for the replacement cost of any missing items.
All product replacement returns must meet the following
terms in order to be eligible for a full refund toward replacement item
Items must be returned in 100% new, resalable condition
Returns must include all packaging materials, instruction sheets, and manuals
Packaging materials must not be torn or damaged
All manuals and warranty registration cards must be returned in unmarked condition
Return shipment must contain original invoice or copy of original invoice
Prior to any return, you must obtain authorization from a CurtisMall customer
service representative from our customer service department at 888-368-5245.
Before sending a purchased item to us - it must be authorized by us in
writing Any unauthorized returns will not be accepted, replaced, or refunded.
*Freight collect and COD packages will not be accepted*
*Customer is responsible for damage or loss during return shipping*
*Returns are not eligible for a full replacement refund if the merchandise has
been ridden, used, abused or has any damage*
*Federal regulations prohibit transport of products that have been fueled; thus,
we cannot accept returns on any fueled scooters, dirt bikes, ATVS, or other
fueled products*
Who pays for shipping to replace a defective item or
return product? The buyer is solely responsible for all return shipping
and handling costs on any defective item or returned product. Shipping and handling
costs are non-refundable. All returns are subject to a 25% re-stocking fee.
Items with free shipping are also subject to a 25% restocking fee.
Since CurtisMall is not the manufacturer - we share the shipping cost with the
buyer. Once it's been authorized by the manufacturer - The buyer pays for shipping the defective item to
the manufacturers distribution
center and CurtisMall pays to ship the replacement back to the buyer.
CurtisMall is an online internet store, and similar to stores like Wal-Mart
online, we do not send a
driver to your home to pick up defective items and we do not reimburse you for
the time, effort, and money you spent to get your replacement or refund. CurtisMall's
professional customer service department will utilize its best effort to replace
your item in a timely and efficient manner.
Can CurtisMall cross-ship my replacement item?
No. After we receive your return and confirm its condition and contents, we
will ship your replacement in a timely manner.
Can I trade-in my purchase for another item?
CurtisMall does not offer trade-ins.
LEGAL STATUS
What if I find out after I purchase my item that it
is not legal in my area or has other restrictions at my location?
We will not accept any returns based on unsatisfactory legal status.
It is your responsibility to check the legal status of motorized scooters in
your area. You should contact your state and local legislature and local Department
of Motor Vehicles for current laws.
SHIPPING DAMAGE
What do I do if my purchase arrives damaged?
CurtisMall is not responsible for shipping damages and we do not accept returns
or provide refunds due to freight damaged goods. You should inspect your item
for damages when it arrives. If your item is damaged during shipping, it is
your responsibility to file a claim with the freight company. CurtisMall will
assist and cooperate with you during the claim process, but it is your responsibility
to file the claim, submit the requirements for the claim, and follow the claim
through to its resolution.
CURTISMALL.NET CANCELLATION POLICY
Can I cancel my order? Once
an ordered is placed online or to a CurtisMall sales representative and payment
is received, your order immediately enters our order processing system. You
have 24 hours to cancel your order. After 24 hours, your order cannot be cancelled
and shipment cannot be stopped.
DISCLAIMER & RELEASE OF LIABILITY:
Buyer acknowledges through their purchase that CurtisMall & it's owners/staff
are not responsible nor liable for the proper or improper use of merchandise
sold nor faulty merchandise from the manufacturer. We care about our customers
and urge you to exercise caution and take necessary safety measures to protect
yourself while engaging/operating your purchased item. CurtisMall & it's
owners/staff encourages, begs, and asks that you wear a helmet & protective
safety clothing while operating your purchased item regardless of the legal
requirements in your particular state. Use appropriate lighting while
riding at night regardless of the legal requirements in your particular state.
All Buyers acknowledge that they have been urged to check with their local law
enforcement agency & their states laws regarding the use of the product they
are purchasing or have purchased. Some states may have laws restricting
the use of certain items on public streets, generally all states allow them
on private property such as campgrounds, parks etc....but many states have age
requirements and most states require helmets and protective equipment to be
worn by certain age children. Pocket bikes with racing slicks should not be
used on wet or slippery roads. Please always operate your item purchased
safely. Know your state laws before you purchase & operate your item.
We will not take back any item purchased if you find your sate laws do not permit
the use of the product purchased. That's why we have urged you as the
Buyer to know the law before you purchase the item. Again - Always check first.
Be sure to have a professional service your purchased item on a regular basis.
Buyer acknowledges that it is their sole responsibility to make sure all bolts,
screws, nuts, engine, frames, etc., of their purchased item are maintained by
themselves and/or a service professional. Most purchased items can be
serviced and parts obtained at their local outdoor sports equipment service
department.
SHIPPING
We ship Monday-Thursday (sometimes
on Friday) via FedEx Ground/UPS Ground/Ground Freight/DHL services to the lower
48 states. AK & HI must be shipped by AIR and those costs are additional
and not included under our flat rate shipping & handling fee. We do not offer
COD. It could take up to two-three weeks for your product to arrive especially
if it's a large item being shipped by truck. We have seen items arrive at their destination in
a couple of days from time of being shipped. Once you get your tracking
number - you will be able to track the item's delivery time. Regarding
Stand-N-Ride & larger items being shipped by truck on a pallet - Most items
ship within a few days, however, some large items can take up to 2 weeks for the item to ship with delivery occurring usually
within a week from being shipped. If you have
any more questions about delivery - please give us a call at 888-368-5245.
NOTE: We are an online internet only website/store
that is authorized by the manufacturers to dropship to Buyers of their
products. The manufacturers will ship their products directly to the
Buyer. We do not market ATV's, Dune Buggies, Motorcycles/Dirt
Bikes, Gas Scooters, Utility Vehicles, Golf Carts, Go Karts, and/or
snowmobiles to California residents (EXCEPTION: We sell ALL electric powered scooters).
Sincerely yours,
Steve
Steven A. Curtis
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